Hard waste collections go digital

A person putting out their hard waste

Our team can update you in real time now that the collection process is digitised.

As part of our Transforming Boroondara initiative, we have recently digitised Council’s hard waste collection process. Our drivers have replaced paper schedules and manual reporting with a mobile app and tablets they now use in our hard waste collection trucks.

The app and a connected digital dashboard allow better information flow between our drivers and the team at the waste depot. The result is a more coordinated service, and the status of customer-requested collections are now updated in real time.

Our Customer Connect team is also kept informed so when you call us, we can immediately let you know the status of your hard waste collection.

We know your time is important. By transforming the way City of Boroondara delivers services, we’re also making it easier to do more on our website and providing convenient access to waste information and Council services 24/7.

Tips for preparing your hard waste

Size

Your total collection should be no larger than 2 cubic metres (approximately what would fit into 2 small trailers).

Weight

Our collection officers work in pairs and 2 people need to be able to lift any item.

Sort

To help us send all items to the right processing facilities, separate your hard waste into 4 piles:

  1. general hard waste
  2. mattresses and bed bases
  3. electronic waste
  4. large metal items such as fridges and washing machines.

Sticker

You’ll receive a dated ‘booked’ sticker in the mail from us. Place this in a prominent position on your collection so it is visible from the road.

Timing

Hard waste can only be placed out 48 hours before collection to help keep your street tidy and as a courtesy to neighbours. Please ensure your material is out, ready for collection, by 5 am on your collection day.

More information

Residents who have their kerbside bins collected by Council can book up to 2 hard waste collections each financial year.

To book online and find out more, visit our Hard waste page