Transforming Boroondara

You have told us you that you expect contemporary customer services. Whether you prefer to connect with us via our digital channels, in person or over the phone, this transformation is about providing you with a consistent customer experience every time.

Our customer service team is still available on the phone and will be supplemented with digital services and a personalised secure customer portal. Our customer service counters will reopen once COVID-19 restrictions ease and it is safe to do so.

See what we’ve already achieved and what we have planned on our Transforming Boroondara page.