Community Satisfaction Survey results are in

Each year, the City of Boroondara participates in the Victorian Government state-wide Local Government Community Satisfaction Survey. The survey is completed by a representative sample of Boroondara community members, asking them to rate their satisfaction with a range of Council services. 

Our results

The results for this year’s Community Satisfaction Survey are in and we are pleased to report we have achieved an index score of 70 on ‘Overall Performance’ this year. This places Boroondara in the top-performing councils metro and state-wide. We continue to perform in line with or significantly higher than metropolitan group and state-wide averages for councils on all measures evaluated.  

The top-performing service areas you love – and which are unchanged from the 2020 results – are: 

  • libraries
  • appearance of public places
  • recreation facilities.

You’ve also been connecting with us via multiple methods of customer-service options including our website, which is an increasingly popular avenue for contacting us. Exceptional customer-service delivery and being able to resolve your queries remains a focus area for Council.

The results also show you continue to place great importance on waste management and environmental issues. These are key areas we have focused on in the last year with initiatives such as our Food Organics and Garden Organics (FOGO) service. Pleasingly, you have rated our performance on environmental sustainability this year significantly higher, with a score of 67, up by six points. These will continue to be focus areas as we move ahead.

Next steps

Your opinion matters to us. We are Transforming Boroondara to put you at the centre of everything we do. Over the next year, we will continue to challenge ourselves to do better and work towards continuing to improve the experience you have when interacting with us.