Ask away: try our chat bot

The next time you’re on our website, remember our chat bot is available online 24/7 to help answer your questions promptly.

You’ve told us that you want to be able to connect with Council at any time, and in a way that’s convenient to you. The chat bot is ready with answers to more than 190 frequently asked questions, with more being added all the time across topics ranging from waste and environment, to pets, libraries and much more.

Machine learning – where a system can learn from data – helps us continually improve the responses and helpful information the chat bot retrieves from our website. Plus, we’re expanding the breadth of topics it can help you with, and responding to new trends in the information you request.

While the chat bot is helping visitors to our website, our Customer Connect team remains available by phone, email, webform and in person.

Find the chat bot icon in the bottom corner of any page of our website.