Coronavirus update 13 March 2020

Coronavirus (COVID-19): guidance and support.

Coronavirus: closure and changes to facilities and services

Important information about the coronavirus disease (COVID-19) pandemic

We have temporarily closed a number of facilities and made changes to services to protect the community and staff from the risks associated with coronavirus disease (COVID-19).

The health and safety of our community and staff is our top priority and we believe this decision is in everyone’s best interest.

Until further notice, the following facilities and services will be closed:

Arts and culture centres

Hawthorn Arts Centre, Town Hall Gallery and Kew Court House. 

Children and young people's facilities

360 Boroondara Youth Centre and Kew Traffic School.

Customer Service counters

Customer Service Centre and the Planning and Building counter at the Camberwell Civic Centre and the customer service counters at Hawthorn Arts Centre and Kew Library.


Ashburton Library, Balwyn Library, Camberwell Library, Greythorn Library Lounge, Hawthorn Library and Kew Library.

Leisure and aquatic facilities

Ashburton Pool and Recreation Centre, Boroondara Sports Complex, Hawthorn Aquatic and Leisure Centre and Kew Recreation Centre.

Recreation facilities

Boroondara Tennis Centre and Freeway Golf Course.

All other services will continue to run as usual, including our Maternal and Child Health services, immunisation program and aged care services to ensure residents continue to receive essential services.

However, some services may need to be prioritised for our most vulnerable clients, and there may be disruptions as the situation progresses.

We are monitoring the progress of the pandemic and will update you if any other services are impacted.

Stay informed

We understand this is a challenging time for everyone in our community. Our response to the coronavirus disease (COVID-19) pandemic will be continuously reviewed.

For up to date information please visit, subscribe to our online bulletin, follow our social media pages or call 9278 4444.

Stay in touch with us

Our customer service staff remain available to assist you. Please contact us by:

  • submitting a request via our website.
  • emailing [email protected]
  • calling 9278 4444, Monday to Friday between 8.00am and 5.15pm.

Online payment is available for a number of services. For more information, visit

Reduce your risk

The current situation with the coronavirus disease (COVID-19) is continuing to evolve and it is important to take precautionary measures to help prevent the spread of the outbreak.

Pictured right are the Victorian Department of Health and Human Services’ top tips to reduce your risk of catching the disease.

Important contact information for coronavirus disease (COVID-19)

If you suspect you may have the coronavirus disease, please call the dedicated DHHS hotline on 1800 675 398. To learn about the coronavirus disease, visit the DHHS information website.