Launched in May 2017, our new website was co-designed with our community to transform the Boroondara online customer experience.
Now that the website’s first anniversary has passed, we would like to report on how we are creating an empowering online experience for our community.
All figures in this dashboard relate to data from 1 April - 30 June 2018, and will be updated quarterly.
Accessing Council information and services
Website users by time of day
Our online information and services are accessed 24/7 with a significant number of website visits after hours and on weekends.
Customer ratings and feedback
Website customer ratings
Last quarter we received 527 customer website ratings. Of these ratings, 52 per cent of customers rated our content as 4 and 5 stars (out of five).
eForm customer ratings
Last quarter over 9000 eForms were completed and we received 6370 customer ratings. Of these ratings, 94 per cent of customers rated our eForms as ‘very easy’ or ‘easy’ to use.
Have your say
When you comment in the feedback box below we listen.
We thank you for your participation in our digital transformation and your role in helping us to deliver the online experience you want.
To receive updates about our digital transformation and to be invited to future customer research activities email [email protected]