soft drink cans

Method

Council delivered the Help us review our recycling and waste minimisation strategy questionnaire to around 68,000 household in Boroondara. In addition, this questionnaire was provided online with a link on this website. By Monday 23 May 2011, 8,215 questionnaires had been return by mail and an additional 51 questionnaires were completed online: a total of 8,266.

This represents a response rate of approximately 12%.

Read a summary of the draft results:

Importance

Respondents were asked to rate the importance of each service. The kerbside garbage bin collection and the kerbside bin recycling collection were considered most important with an average rating of 6.7 out of 7 for both of these services. For each of these services 95% of respondents rated the importance at 5 to 7 out of 7 (important) and only 3% rated them at 1 to 3 out of 7 (not important).

Annual kerbside hard waste collection and kerbside green waste collection were both rated at 6.4 out of 7 for importance, with 87% and 83% respectively rating each of these services at 5 to 7 out of 7 (important). Only 4% and 6% respectively rated each of these services at 1 to 3 out of 7 (not important). However, 7% and 10% of respondents did not rate the importance of these services.

The Boroondara Transfer Station achieved an average importance rating of 5.6 out of 7, public place waste and recycling collection service was rated at 5.4 on average and the Detox your home program was rated at 5.2 out of 7 for importance. It should be noted that between 19% and 37% did not answer this question for each of these services.

The Kew Recycling Service achieved a lower rating for importance than any other service at 3.8 out of 7, with 26% rating it ‘not important’ (1 to 3 out of 7) and only 23% rating it as ‘important’ (5 or 7 out of 7) regarding the importance of this service. The kerbside ‘at call’ green waste collection achieved an average rating of 4.4 out of 7 for importance with 33% rating it ‘important’ and 23% rating it ‘not important’.

Rating

Respondents were asked to rate each service.

Reflecting importance, the kerbside garbage bin (6.5) and kerbside bin recycling collection (6.4) achieved the highest ratings.

The kerbside bin green waste collection achieved a rating of 6.1, the annual hard waste collection was rated at 5.9 out of 7 and the Boroondara Transfer Station achieved a rating of 5.6. Each of the services that achieved an average rating of 5.6 or higher had only 3% to 9% of respondents providing a ‘fail’ (rating of 1 to 3 out of 7), indicating most respondents are satisfied with the service.

Both the public place waste and recycling collection service and the Detox your home program achieved average ratings of 5.1 out of 7. However, over one quarter (28%) did not provide a rating for the Boroondara Transfer Station, around one third (32%) did not provide a rating for the the public place waste and recycling collection services, and over half (52%) did not provide a rating for the Detox your home program, indicating lower awareness or use of these services.

The kerbside ‘at call’ green waste service (4.8) and Kew Recycling Centre (4.4) achieved the lowest ratings with 12% and 13% respectively providing ‘fail’ ratings (of 1 to 3 out of 7) and 26% and 21% respectively providing ‘pass’ ratings (of 5 to 7 out of 10).

Recycling Service survey