Boroondara: city of harmony

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  • Rates
    • Rates payments
    • Rates valuations explained
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Rates payments

Council offers residents a range of payment options for their rates. The rates notices are sent out annually in early August.

Options for payment

1. One lump sum payment with a 2.5 per cent discount on the total rates bill, if payment is made in full by Wednesday 31 August 2011.
2. Ten monthly Direct Debit instalments from your nominated bank account. When opting for this method, you must complete a Direct Debit application form and return it to Council by 26 August 2011. If you'd like a hard copy of the form, call the Customer Service Centre on 9278 4444. You don't need to complete this form again if you selected this option last year.
3. Four instalments due on these dates:
   • 30 September 2011
   • 30 November 2011
   • 29 February 2012
   • 31 May 2012
4. Payment in full rates are due by:
   • 15 February 2012

Please note that payments received after 30 September 2011 will not be accepted as an instalment payment and will be treated as part payment only - therefore your rates will need to be paid in full by 15 February 2012.

Australia Post

Payments can be made at any post office by cash, cheque or EFTPOS on presentation of your rates notice. Please ensure that cheques are made payable to 'City of Boroondara' and crossed 'Not negotiable'.

To pay by Australia Post's POSTbillpay service:

• phone: 13 18 16 
• online: postbillpay

Bpay

Rate payments through Bpay can be made by contacting your bank's customer service department. You will be required to quote your Biller Code and Reference number.

Payments can be made by credit card (Visa or MasterCard) or from your savings or cheque account.

• more information via: Bpay 

By mail

Detatch the bottom of the notice and mail with your cheque or money order, made payable to 'City of Boroondara', crossed 'Not negotiable' to:

City of Boroondara
PO Box 14608
Melbourne VIC 8001

In line with common business practice, a receipt will not be issued if payment is received through the mail.

Please ensure that payments are posted in time as postal delays will not be accepted as a reason for late payment.

In person

Council cashiers are available at Camberwell and Hawthorn customer service centres from 8.30am to 5pm weekdays and at Kew Library seven days a week during library opening hours.

Council offices are located at:

• 8 Inglesby Road, Camberwell
• 360 Burwood Road, Hawthorn
• corner Cotham Road and Civic Drive, Kew

Payment can be made by EFTPOS, credit card, cash, cheque or money order.

Cheque payment boxes located at all Boroondara Libraries.

Dishonoured cheques

Payment by cheque that is dishonoured by your financial institution will incur a Council administration fee.

Direct Debit

Paying by Boroondara Direct Debit is a convenient and easy way to ensure your Council rates and charges payment is paid directly from your nominated bank account.

To pay your rates instalments by Direct Debit, download the Direct Debit application form and return the completed form to Council.
New applications must be received ten days prior to the instalment payment dates.

Pension rebate

If you are a pensioner who has a current DSS/DVA Pensioner Concession Card or a current DVA Gold Card specifying War Widow, TPI or EDA you may be eligible for a rebate on your current rates and charges. Read the information below, or phone Customer Service on 9278 4444 to find out more.

Pension rebate application form

Pension rebate eligible concession cards

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Have you changed your details?

If you have changed your mailing details, complete the Change Contact Details form and return it to Council.

If there has been a change of ownership, or change of name due to marriage or other reasons, or an owner is deceased, it will be necessary for additional documentation to be supplied to Council for rate records to be amended (for example, a copy of title or a copy of marriage certificate).

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Financial hardship/payment arrangements

Council can offer alternate arrangements to ratepayers suffering from financial hardship. Call Revenue and Property Services on 9278 4325 to discuss special payment arrangements.

It is also possible to defer payment of your rates and charges if you meet the required criteria.

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Shaping our future

Download and read or print a copy of the Shaping our future brochure which explains which services receive funding through rates each year, and where Council sees future investment in our community.

Files

• Pension Rebate eligible concession cards (pdf, 144.84 KB)
• Shaping our future (pdf, 805.59 KB)

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